Why not just buy Sierra or Fin?

If your flows fit a template and the per-resolution math works for you, buy them. I will tell you when that is the right call. I build for teams whose flows are too custom for a self-serve bot and who do not want a bill that scales against their growth.

Both. Voice adds telephony work (consent, recording disclosure, latency budgets) and sits at the higher end of the range. Text-only support agents are faster and cheaper to ship.

Do we own it, or is this another subscription?

You own it. The agent runs on your own platform account, on your data. I am not a per-resolution toll booth. The only ongoing cost is the optional tuning retainer if you want it.

What about compliance?

Consent capture, two-party recording disclosure, PII redaction, and audit logging are part of the build, not an afterthought. This is the plumbing most quick estimates forget.

A support agent you own, not one you rent forever.

Sierra, Decagon, and Intercom Fin rent you a metered agent that charges per resolution, every month, for as long as you use it. I build you a custom customer-service or voice agent on the same infrastructure they use underneath, integrated with your systems, that you own outright. One project fee. Your data. Your flows. No per-resolution subscription that scales against your success.

Book a call All services

Investment: From $25k

Fixed project fee for the build. You pay infrastructure passthrough directly. Optional monthly retainer for tuning and evals.

Illustrative: the eval run every agent build is measured by

All services

Support agents you own, not rentA custom support or voice agent you own outright, not a per-resolution subscription.

AI Workflow AutomationAI Customer Service & Voice AgentsAI Sales Agent (SDR)AI Agent DevelopmentAI Production SystemsFractional AI CTO

Manual work, automated with control

Support agents you own, not rent

From $25k

Every lead answered in seconds

Bounded agents that actually ship

Prototypes taken to production

Embedded AI leadership, on demand

Build or buy

The platforms are greatuntil the bill scales with your growth.

For a lot of teams, buying Fin or Sierra is the right call, and I will tell you when it is. But there is a real middle lane: companies whose flows are too custom for a self-serve bot, who do not want a per-resolution bill that grows forever, and who want to own the agent and the data. That is the lane I build for.

Where it hurts

Per-resolution and per-conversation pricing that punishes growth
Flows too custom for a template bot, too small for a five-person build team
Sensitive data you want to keep in your own systems
FAQ bots that deflect nothing and frustrate customers

The buildA custom, integrated agent with real escalation, evals, and compliance.

A custom, integrated agent with real escalation, evals, and compliance.

Omid SaffariAI Systems Architect

Eval runsupport-agent@2.4.1

Resolution

92%

Escalated

P50 reply

3.1s

CaseScoreResult

refund-flow0.98PASS
order-status0.96PASS
arabic-greeting0.97PASS
warranty-claim0.94PASS
angry-customer0.91PASS
chargeback-edge0.62FAIL

Built on Vapi, Retell, or your stack of choice, wired into your helpdesk and order systems, with a human handoff that actually works.

Text or voice agent built to your real call flows
Deep integration with your helpdesk, CRM, and order systems
Human handoff and escalation that does not drop context

Evals so you can measure resolution quality, not guess
Compliance handling: consent, recording disclosure, PII redaction

How it works

A small number of moves,each one verifiable.

Every stage ships its own deliverables, so you can see progress and correct course before the next one starts.

01Map the flows
We map your real support or call flows and decide build versus buy honestly. If buying is right, I say so.Flow map · Build-vs-buy call · Architecture
02Build the agent
I build the agent against your real systems, with escalation and the integrations that make it useful on day one.Working agent · Integrations · Escalation
03Evals and compliance
Resolution quality gets measured, and the telephony and privacy plumbing gets handled properly.Eval suite · Compliance docs · Logging
04Launch and own
You run it on your own platform account. An optional retainer keeps it tuned.Owned runtime · Documentation · Optional retainer

Why me

Own the agent,rent nothing.

You pay the platform passthrough (Vapi or Retell, around $0.15 to $0.30 a minute) directly, on your own account. I never sit in that bill, and you can take the agent anywhere.

I do not advise on AI from the outside. I build these systems in my own products first, live with the failure modes, and rebuild the parts that break under real users. The patterns I bring to your build are the ones I have already paid for in mine.

See the things I have built

withlidaAn independent, data-led Dubai real-estate publication.2026PublicationDesign & BuildEditorial System

IllumisoftThe website for a public cleantech mastering the light spectrum.2026WebsiteDesign & BuildBrand

One project fee.Own the agent outright.

Fixed project fee for the build. You pay infrastructure passthrough directly. Optional monthly retainer for tuning and evals.

Build

A production agent: one channel, real integrations, escalation, evals.

Systems Care

Optional ongoing ops: eval monitoring, tuning, and flow updates. Three-month minimum.

Custom flows, owned by you

Helpdesk + CRM integration

Evals + compliance handling

Eval monitoring

Tuning + flow updates

3-month minimum

From $25kfixed

Book a call

$7k/ month

Book a call

FAQ

Before you reach out

Not sure if this fits?

Start with the AI Systems Intensive.

$5,000, one focused engagement to map the work and decide what to build. The fee credits into the build. If a build is wrong for you, I will say so and you keep the plan.

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