A support agent you own, not one you rent forever.
Sierra, Decagon, and Intercom Fin rent you a metered agent that charges per resolution, every month, for as long as you use it. I build you a custom customer-service or voice agent on the same infrastructure they use underneath, integrated with your systems, that you own outright. One project fee. Your data. Your flows. No per-resolution subscription that scales against your success.
Fixed project fee for the build. You pay infrastructure passthrough directly. Optional monthly retainer for tuning and evals.
The platforms are great until the bill scales with your growth.
For a lot of teams, buying Fin or Sierra is the right call, and I will tell you when it is. But there is a real middle lane: companies whose flows are too custom for a self-serve bot, who do not want a per-resolution bill that grows forever, and who want to own the agent and the data. That is the lane I build for.
A custom, integrated agent with real escalation, evals, and compliance.
Built on Vapi, Retell, or your stack of choice, wired into your helpdesk and order systems, with a human handoff that actually works.
Illustrative. A real anonymized artifact replaces this as case studies publish.
A small number of moves, each one verifiable.
Every stage ships its own deliverables, so you can see progress and correct course before the next one starts.
Map the flows
We map your real support or call flows and decide build versus buy honestly. If buying is right, I say so.
Build the agent
I build the agent against your real systems, with escalation and the integrations that make it useful on day one.
Evals and compliance
Resolution quality gets measured, and the telephony and privacy plumbing gets handled properly.
Launch and own
You run it on your own platform account. An optional retainer keeps it tuned.
Own the agent, rent nothing.
You pay the platform passthrough (Vapi or Retell, around $0.15 to $0.30 a minute) directly, on your own account. I never sit in that bill, and you can take the agent anywhere.
I do not advise on AI from the outside. I build these systems in my own products first, live with the failure modes, and rebuild the parts that break under real users. The patterns I bring to your build are the ones I have already paid for in mine.
One project fee. Own the agent outright.
Fixed project fee for the build. You pay infrastructure passthrough directly. Optional monthly retainer for tuning and evals.
A production agent: one channel, real integrations, escalation, evals.
Optional retainer for evals, tuning, and flow updates.
Before you reach out
Start with a short call. Straight answer either way.
We confirm fit, scope the work, and decide whether to start with the Intensive or go straight to the build.
One letter, every Sunday. Working systems, not hot takes.
Build logs, working systems, and field notes from running a portfolio of AI ventures.