Why not just buy Sierra or Fin?

If your flows fit a template and the per-resolution math works for you, buy them. I will tell you when that is the right call. I build for teams whose flows are too custom for a self-serve bot and who do not want a bill that scales against their growth.

Both. Voice adds telephony work (consent, recording disclosure, latency budgets) and sits at the higher end of the range. Text-only support agents are faster and cheaper to ship.

Do we own it, or is this another subscription?

You own it. The agent runs on your own platform account, on your data. I am not a per-resolution toll booth. The only ongoing cost is the optional tuning retainer if you want it.

What about compliance?

Consent capture, two-party recording disclosure, PII redaction, and audit logging are part of the build, not an afterthought. This is the plumbing most quick estimates forget.

Customer-service & voice agents

A support agent you own, not one you rent forever.

Sierra, Decagon, and Intercom Fin rent you a metered agent that charges per resolution, every month, for as long as you use it. I build you a custom customer-service or voice agent on the same infrastructure they use underneath, integrated with your systems, that you own outright. One project fee. Your data. Your flows. No per-resolution tax that scales against your success.

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InvestmentFrom $20k

Fixed project fee for the build. You pay infrastructure passthrough directly. Optional monthly retainer for tuning and evals.

Build or buy

The platforms are great until the bill scales with your growth.

For a lot of teams, buying Fin or Sierra is the right call, and I will tell you when it is. But there is a real middle lane: companies whose flows are too custom for a self-serve bot, who do not want a per-resolution bill that grows forever, and who want to own the agent and the data. That is the lane I build for.

Where it hurts

Per-resolution and per-conversation pricing that punishes growthFlows too custom for a template bot, too small for a five-person build teamSensitive data you want to keep in your own systemsFAQ bots that deflect nothing and frustrate customers

What I build

What you get, and how it is built.

The build

A custom, integrated agent with real escalation, evals, and compliance.

Built on Vapi, Retell, or your stack of choice, wired into your helpdesk and order systems, with a human handoff that actually works.

Included

Text or voice agent built to your real call flowsDeep integration with your helpdesk, CRM, and order systemsHuman handoff and escalation that does not drop contextEvals so you can measure resolution quality, not guessCompliance handling: consent, recording disclosure, PII redaction

How it works

A small number of moves, each one verifiable.

Every stage ships its own deliverables, so you can see progress and correct course before the next one starts.

Map the flows

We map your real support or call flows and decide build versus buy honestly. If buying is right, I say so.

Flow mapBuild-vs-buy callArchitecture

Build the agent

I build the agent against your real systems, with escalation and the integrations that make it useful on day one.

Working agentIntegrationsEscalation

Evals and compliance

Resolution quality gets measured, and the telephony and privacy plumbing gets handled properly.

Eval suiteCompliance docsLogging

Launch and own

You run it on your own platform account. An optional retainer keeps it tuned.

Owned runtimeDocumentationOptional retainer

Why me

Own the agent, rent nothing.

You pay the platform passthrough (Vapi or Retell, around $0.15 to $0.30 a minute) directly, on your own account. I never sit in that bill, and you can take the agent anywhere.

I do not advise on AI from the outside. I build these systems in my own products first, live with the failure modes, and rebuild the parts that break under real users. The patterns I bring to your build are the ones I have already paid for in mine.

Pricing

One project fee. No surprises.

Fixed project fee for the build. You pay infrastructure passthrough directly. Optional monthly retainer for tuning and evals.

Build

From $20kfixed

A production agent: one channel, real integrations, escalation, evals.

Custom flows, owned by youHelpdesk + CRM integrationEvals + compliance handling

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Ongoing

$500-$3k/ month

Optional retainer for evals, tuning, and flow updates.

Eval monitoringTuningFlow updates

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FAQ

Before you reach out

Next step

Start with a short call. Straight answer either way.

We confirm fit, scope the work, and decide whether to start with the Intensive or go straight to the build.

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Newsletter

One letter, every Sunday. Working systems, not hot takes.

Build logs, working systems, and field notes from running a portfolio of AI ventures. Sent weekly, never more.